SportSuite

Help & Support

Step-by-step guides for admins, managers, and players. Click any article to expand it.

Player

For Players

How to Join Your Team
1

Open your invite link

  • ›Your manager will send you a link — by text, email, or group chat. Open it on your phone or computer.
2

Fill in your details

  • ›Enter your first name, last name, email, and date of birth.
  • ›Create a password — you'll use this to log in later.
  • ›Answer any questions from your club (e.g. shirt size).
  • ›Click "Join Team".
3

Log in to the player portal

  • ›Go to the player login page and sign in with your email and password.
  • ›You'll see your fixtures, team chat, and QR check-in code.
Note: If you played with this club last season, use the same email — your player record will be recognised and you won't need to re-enter your details.
Tip: Add SportSuite to your home screen for quick access (see "How to Add SportSuite to Your Home Screen").
How to Use QR Check-in
1

Open the player portal

  • ›Log in to the player portal on your phone before arriving at the venue.
2

Find your QR code

  • ›Your unique QR code is displayed on the player dashboard.
  • ›It is tied to your player ID and stays the same all season.
3

Check in at the venue

  • ›Show your QR code to the league admin or referee at the venue entrance.
  • ›They scan it with the check-in kiosk to confirm your identity.
Tip: Keep the player portal open on your phone before you arrive — the QR code is on the dashboard and loads instantly.
How to Set Up Biometric Login
1

Log in with your password

  • ›Log in to the player portal with your email and password.
2

Accept the passkey prompt

  • ›A "Set up biometric login" prompt appears at the bottom of the screen after you log in.
  • ›Tap "Set up" and follow your device — Face ID on iPhone, fingerprint on Android.
3

Log in with your face or fingerprint

  • ›Next time on the login page, tap "Sign in with passkey" and use your biometric.
How to Add SportSuite to Your Home Screen
1

On iPhone (Safari)

  • ›Open the player portal in Safari.
  • ›Tap the Share button (rectangle with an arrow) at the bottom of the screen.
  • ›Scroll down and tap "Add to Home Screen", then tap "Add".
2

On Android (Chrome)

  • ›Open the player portal in Chrome.
  • ›Tap the three-dot menu in the top-right corner.
  • ›Tap "Add to Home Screen", then tap "Add".
3

Use the app

  • ›Tap the SportSuite icon on your home screen — it opens full-screen like a native app.
  • ›When your manager sends a new message, a badge count appears on the icon.
Note: You do not need to download anything from the App Store or Google Play. The app installs directly from your browser.
How to Register a Second Child

Still need help?

Contact your association administrator for assistance with account access or registration issues.