SportSuite

Help & Support

Step-by-step guides for admins, managers, and players. Click any article to expand it.

Manager

For Team Managers

How to Register a Team
1

Open the registration link

  • ›Your administrator will send you a registration link for the season. Open it in any browser.
  • ›Use the Location and Age Group filters to find your league, then click a league card to expand it.
2

Enter team details

  • ›Click "Register team" on the league card.
  • ›Enter your team name.
  • ›For grading competitions, select a preferred division if you have one — this is optional and helps with placement after grading rounds.
  • ›Answer any additional questions from your organisation (e.g. uniform colour).
3

Enter manager details

  • ›Enter your name, email, phone, and a password. This creates your manager account.
  • ›If you already have a manager account, log in first — your details will be pre-filled.
4

Pay the registration fee (if required)

  • ›If a team fee is charged upfront, you'll be taken to a secure payment page. Enter your card details.
  • ›If fees are split across players, no payment is needed from you at this stage.
5

Log in to your manager portal

  • ›Go to the manager login page and sign in with the email you used.
  • ›From here you can invite players, view your schedule, and chat with your team.
Tip: If you manage multiple teams across different organisations, each org has its own login — use the org switcher in the manager portal header.
Note: Registration deadlines are set by your administrator. Late registrations may need admin approval.
How Grading Works
1

What is grading?

  • ›Grading is a process where teams play a short number of rounds (usually 3) to determine their competitive level before the main season begins.
  • ›After the grading rounds, the administrator reviews results and may move teams between divisions to create more even and competitive matches for the rest of the season.
  • ›If grading is not required — for example, if all divisions already look well-balanced — the season simply continues without any changes.
2

Choosing your preferred division

  • ›When registering, you can select a preferred division. This places your team into that division for the grading rounds.
  • ›Your preferred division is your best estimate of where your team fits — it is not locked in permanently.
  • ›After grading rounds are complete, the administrator will review results. If your team is clearly performing above or below your division, a move may be recommended.
3

What happens after grading rounds?

  • ›The administrator analyses the grading results and receives system recommendations for any division swaps or moves.
  • ›You will be notified if your team is moved to a different division.
  • ›If no changes are needed, the season continues in your current division.
  • ›Once grading is finalised, fixtures for the remaining rounds are generated based on the updated division assignments.
Tip: Grading rounds still count for the competition record, but the ladder is reset once grading is finalised so teams start on equal footing for the main season.
Note: Not all competitions use grading. If you do not see a preferred division option during registration, your league uses fixed divisions.
How to Invite Players to Your Team
1

Find your player invite link

  • ›Log in to the manager portal.
  • ›Your player invite link is shown on the dashboard. Click "Copy" to copy it.
2

Share the link with your players

  • ›Paste the link into your WhatsApp group, email, or team SMS.
  • ›Each player opens the link on their own device and fills in their details.
  • ›Players set their own password and get immediate access to the player portal.
3

Track who has joined

  • ›Your roster updates in real time as players register.
  • ›Go to your team page to see all registered players and their status.
Tip: Returning players from a previous season will be recognised by their email — no duplicate records are created.
How to Set Up Biometric Login (Face ID / Windows Hello)
1

Log in with your password

  • ›Log in to the manager portal with your email and password as normal.
2

Set up the passkey

  • ›After logging in, a "Set up biometric login" prompt appears at the bottom of the screen.
  • ›Tap "Set up" and follow your device's prompts: Face ID on iPhone/Mac, fingerprint on Android, Windows Hello on PC.
3

Log in with biometrics

  • ›Next time you visit the login page, tap "Sign in with passkey".
  • ›Your device will prompt for Face ID, fingerprint, or Windows Hello — no password needed.
Tip: Set up biometrics on every device you use regularly. If you get a new device, log in with your password first and set up a new passkey.
Player

For Players

How to Join Your Team
1

Open your invite link

  • ›Your manager will send you a link — by text, email, or group chat. Open it on your phone or computer.
2

Fill in your details

  • ›Enter your first name, last name, email, and date of birth.
  • ›Create a password — you'll use this to log in later.
  • ›Answer any questions from your club (e.g. shirt size).
  • ›Click "Join Team".
3

Log in to the player portal

  • ›Go to the player login page and sign in with your email and password.
  • ›You'll see your fixtures, team chat, and QR check-in code.
Note: If you played with this club last season, use the same email — your player record will be recognised and you won't need to re-enter your details.
Tip: Add SportSuite to your home screen for quick access (see "How to Add SportSuite to Your Home Screen").
How to Use QR Check-in
1

Open the player portal

  • ›Log in to the player portal on your phone before arriving at the venue.
2

Find your QR code

  • ›Your unique QR code is displayed on the player dashboard.
  • ›It is tied to your player ID and stays the same all season.
3

Check in at the venue

  • ›Show your QR code to the league admin or referee at the venue entrance.
  • ›They scan it with the check-in kiosk to confirm your identity.
Tip: Keep the player portal open on your phone before you arrive — the QR code is on the dashboard and loads instantly.
How to Set Up Biometric Login
1

Log in with your password

  • ›Log in to the player portal with your email and password.
2

Accept the passkey prompt

  • ›A "Set up biometric login" prompt appears at the bottom of the screen after you log in.
  • ›Tap "Set up" and follow your device — Face ID on iPhone, fingerprint on Android.
3

Log in with your face or fingerprint

  • ›Next time on the login page, tap "Sign in with passkey" and use your biometric.
How to Add SportSuite to Your Home Screen
1

On iPhone (Safari)

  • ›Open the player portal in Safari.
  • ›Tap the Share button (rectangle with an arrow) at the bottom of the screen.
  • ›Scroll down and tap "Add to Home Screen", then tap "Add".
2

On Android (Chrome)

  • ›Open the player portal in Chrome.
  • ›Tap the three-dot menu in the top-right corner.
  • ›Tap "Add to Home Screen", then tap "Add".
3

Use the app

  • ›Tap the SportSuite icon on your home screen — it opens full-screen like a native app.
  • ›When your manager sends a new message, a badge count appears on the icon.
Note: You do not need to download anything from the App Store or Google Play. The app installs directly from your browser.
How to Register a Second Child

Still need help?

Contact your association administrator for assistance with account access or registration issues.